Consumer

When buying goods and services, particularly when spending larger sums of money, it is essential to ensure that you receive the best possible deal and customer service and to understand the laws that protect your consumer rights.

Although the Citizens Advice consumer service is your starting point for consumer advice and information, MyAdviceGateway provides additional information and advice to help you make the right decisions and solve your own problems.

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Consumer Rights

Consumer Rights

CONSUMER PROTECTION LEGLISLATION

Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law.

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Consumer Rights

REGULATORY AND ADVISORY BODIES

The Trading Standards Institute and The Competition and Marketing Authority are the regulatory bodies that enforce consumer protection and regulation. Individual advice to consumer queries and complaints are handled by The Citizens Advice Consumer Service. The Financial Conduct Authority is responsible for the regulation of consumer credit firms.

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Consumer Rights

UNFAIR TRADING PRACTICES & FRAUD

Unfair Trading Practices embrace various deceptive, fraudulent or unethical methods to obtain business including misrepresentation, false advertising, coercive or aggressive selling, discrimination, identity theft and other acts that are declared unlawful by statute

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Consumer Rights

BUYING AND PAYMENT OPTIONS

If you buy goods or services on your credit card, you have extra protection if things go wrong compared with paying by cash or cheque.

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Consumer Rights

PROBLEMS WITH GOODS

When you buy goods it means you’ve entered into a contract with the seller of these goods and you are protected by law in the event that the goods you have purchased are “faulty”. Problems can range from defective, unsafe, damaged in transit or you may just have changed your …

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Consumer Rights

PROBLEMS WITH SERVICES

Customer Protection laws also cover the purchase of services and cover the areas of poor quality services, negligence, excessive costs or delays and the trader going out of business.

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Consumer Rights

TAKING ACTION ON CONSUMER PROBLEMS

If you have a problem with an item or a service and you consider that your rights have been breached there are several options available to you depending on the nature of the problem including making a requesting a replacement or a refund, making a complaint and taking legal action.

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Consumer Rights

CONSUMER CREDIT ACT SECTION 75

If you use your credit card to buy something, such as goods or a holiday costing over £100 and up to £30,000, you’re covered by ‘section 75’ of the Consumer Credit Act.

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Consumer Rights

CHARGEBACK

Chargeback is an arrangement offered by your debit, prepaid or credit card provider that can get you a refund if something goes wrong with a purchase you made on your card.

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