The most common actions you can take are:
Detailed information of what to do for each of these options is avialable from citizensadvice.
To make a successful complaint it is important to follow the correct steps.
A complete guide to How to Complain including an online complaints tool and sample letters is available from MoneySavingExpert.
For a complete guide to your rights concerning faulty goods follow this link.
Making a claim
Detailed information to help you make a claim if something goes wrong with something you have bought, is avaliable at the following links:
Alternative Dispute Resolution (ADR)
If you have been unable to resolve a problem by dealing directly with the trader you can ask an independent person to look at your consumer problem and try and find a solution.
This is known as Alternative Dispute Resolution (ADR) and refers to ways of resolving disputes between consumers and traders that don’t involve going to court.
Common forms of ADR are:
Full details of solving an ongoing problem including how to use ADR services are available from citizensadvice.
Taking Legal Action
If your complaint to the trader has not been resolved, you may have the option of taking them to the Small Claims Court to try and get what you want.
Detailed information of what to consider and how to proceed are available at the following links:
To help you take action on your consumer problem a range of interactive sample letters are available for download at the following links:
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