Customer Protection laws also cover the purchase of services and cover the areas of poor quality services, negligence, excessive costs or delays and the trader going out of business.

Consumer Protection law stipulates that when work is carried out by a trader you should expect it to be done with reasonable care and skill, in a reasonable time, and for a reasonable charge.

It also allows you to challenge some contract terms that may be unfair, unreasonable or that restrict your statutory rights.

If you agreed a contract for a service by distance means (such as online) or after a doorstep call by a trader or at home and the contract was financed by credit arranged by the trader, you may have cooling off periods during which you can cancel.

A complete guide to your rights when buying services is available at this link.

Detailed advice on problems with specific services including Holidays, Postal Service. Internet, TV, Telephone Home improvements, Car repairs and explanation of what to do in their event is available from Citizens Advice Consumer.

Further information on what to do if you have received poor service is available at this link.

Detailed template letters to use when making a written complaint about a range of specific problems are available from Citizens Advice.

Comprehensive, searchable guides explaining what you can do to address a variety of specific problems covering a wide range of services are available from Which?ConsumerRights.

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