Consumer

When buying goods and services, particularly when spending larger sums of money, it is essential to ensure that you receive the best possible deal and customer service and to understand the laws that protect your consumer rights.

Although the Citizens Advice consumer service is your starting point for consumer advice and information, MyAdviceGateway provides additional information and advice to help you make the right decisions and solve your own problems.

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Utilities

Utilities

REGULATORY BODIES FOR THE UTILITY INDUSTRY

Regulatory bodies are organisations set up by Government with responsibility to monitor, guide and control various industry sectors in the interests of protecting consumers. The Utility industry has a range of Regulatory Bodies that are listed here.

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Utilities

GAS AND ELECTRIC

Energy bills and tariffs can be very complicated and it is often difficult to understand whether you are getting the best deal. If you haven’t switched your energy supplier in the last three years, there’s a good chance you could save money.

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Utilities

GRANTS AND ASSISTANCE WITH ENERGY BILLS

There are a range of energy grants and offers available to that provide financial help to cover your heating bills and the initial outlay involved in installing energy-efficient features.

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Utilities

WATER & SEWERAGE SUPPLY

You are supplied and charged for your water and sewerage services by your Regional Water Supplier. Because water is so precious, it is everyone’s responsibility to use it wisely. Remember, if you are on a water meter, saving water also means saving money.

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Utilities

SAVING MONEY ON UTILITY BILLS

There are lots of things you can do to save money on your gas, electric and water bills, from making sure you are paying the lowest price to taking steps to reduce your consumption.

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Utilities

NATIONAL ENERGY ACTION

National Energy Action (NEA) is the national charity which aims to eradicate fuel poverty and delivers information and advice about energy efficiency.

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Utilities

TELEPHONE/TV/INTERNET

There a many suppliers and providers of services for telephone, mobile phones, TV and internet. The tariffs and options are complex and varied and it can be difficult to understand which is the right deal for you.

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Utilities

POSTAL SERVICE

Nearly everyone still uses postal services. Although there are many other common ways for people to communicate such as telephones, texts, skype, faxes and email, many people still rely on the post particularly to exchange important documents.

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