Royal Mail Group Limited
The Royal Mail is the government owned national postal service of the United Kingdom. It is responsible for the universal mail collection and delivery service in the UK. Letters are deposited in a pillar or wall box, taken to a post office, or (by arrangement) collected in bulk from businesses. Deliveries are made at least once every day (except Sundays and Bank Holidays) at uniform charges for all destinations within the UK.
Post Office Limited, a wholly owned subsidiary of Royal Mail, operates the national network of post offices
Although the Royal Mail is the biggest postal service provider in the UK, it does not have a monopoly and other postal operators can compete with it.
Royal Mail On-line Services
The Royal Mail offers the following on-line services:
Full details of the complete range of services provided by the Royal Mail are available at this link.
Using the Postal System
For full information and advice on using the postal system, including:
follow this link.
Problems with the postal system
For full information and advice on how to deal with problems with the postal system can be found at the following links:
Independent regulator for the UK communications industries (Ofcom)
The regulatory body for the postal industry is Ofcom.
Ofcom is unable to investigate individual complaints about postal operators.
All regulated postal operators providing regulated postal services must have a complaints procedure, published on their website.
Complaining about a Postal service provider
For full information and advice on how to raise and progress a complaint about a postal service provider, including:
follow this link.
The Postal Redress Service (POSTRS)
POSTRS is an independent body whose role is to resolve disputes between regulated postal operators and their customers. All regulated postal operators must be a member of POSTRS.
Royal Mail Shop On-line
To buy postage supplies and stationery follow this link.
If you found this useful please share it