As a disabled passenger you have certain additional rights when travelling. You may also be entitled to get concessionary or free travel on public transport.

Advice for disabled travellers and carers who want to use the train, bus, taxi or air travel and information on concessionary fares and additional services that are available can be found at the following  links:

Taxis and Private Hire

From 6 April 2017 it will be illegal for taxi drivers to discriminate against wheelchair users.

Taxi and private hire vehicle drivers will be obliged by law to:

  • transport wheelchair users in their wheelchair
  • provide passengers in wheelchairs with appropriate assistance
  • charge wheelchair users the same as non-wheelchair users

Taxi drivers can loose their licence and face a fine of up to £1,000 and if they fail to adhere to the new law.

More information is available from GOV.UK.


In May 2016 the technology company Uber launched uberWAV (Wheelchair Accessible Vehicle) - a new option that allows wheelchair users in London to book a fully wheelchair accessible private hire vehicle in London. Costing the same as Uber’s affordable uberX option, uberWAV offers parity and access for wheelchair users.

For more information on WAV visit


Uber also offers ASSIST, another option for those with limited mobility.  ASSIST offers specially-trained partner drivers for those who need extra assistance when travelling.  As with uberWAV, uberASSIST is also bookable via the Uber app.

For more information on ASSIST please visit

Additional information on Uber in London is available from at ths link.

Travelling on the London Underground

Transport for London have a range maps and guides helping to make your tube journeys comfortable and accessible including a guide to avoiding steps, available at this link.

Advice for disabled travellers preparing for travelling abroad

A guide to travelling abroad for the disabled, including booking holidays, health & medication, accomodaton, transport and wheelchair & other equipment, is available from GOV.UK.

Tourettes Action ID cards

Tourettes Action’s, credit card size, Identity Cards can aid other people's understanding of Tourette Syndrome by acknowledging your diagnosis and providing a short explanation of the condition. To provide some extra support when travelling abroad, TA have also produced translations of the ID card in 12 languages. Find out more.

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