Consumer

When buying goods and services, particularly when spending larger sums of money, it is essential to ensure that you receive the best possible deal and customer service and to understand the laws that protect your consumer rights.

Although the Citizens Advice consumer service is your starting point for consumer advice and information, MyAdviceGateway provides additional information and advice to help you make the right decisions and solve your own problems.

Consumer categories

Consumer Rights

PROBLEMS WITH GOODS

When you buy goods it means you've entered into a contract with the seller of these goods and you are protected by law in the ...

Transport & Travel

RUNNING AND MAINTAINING A CAR

Once you have bought your car, you have to keep it running and on the road and it’s important to seriously consider and understand how ...

Utilities

NATIONAL ENERGY ACTION

National Energy Action (NEA) is the national charity which aims to eradicate fuel poverty and delivers information and advice about energy efficiency.

Consumer Rights

PROBLEMS WITH SERVICES

Customer Protection laws also cover the purchase of services and cover the areas of poor quality services, negligence, excessive costs or delays and the trader ...

Transport & Travel

TRAVELLING ABROAD – PASSPORTS AND VISAS

Before travelling outside the UK it is essential to check the passport and visa requirements of the country you are visiting.

Transport & Travel

TRAVELLING ABROAD – HEALTHCARE, INSURANCE AND CURRENCY

There are many things to remember when travelling outside the UK – as well as passport & visa requirements there is healthcare, currency and credit/debit ...

Utilities

TELEPHONE/TV/INTERNET

There a many suppliers and providers of services for telephone, mobile phones, TV and internet. The tariffs and options are complex and varied and it ...

Consumer Rights

TAKING ACTION ON CONSUMER PROBLEMS

If you have a problem with an item or a service and you consider that your rights have been breached there are several options available ...

Utilities

POSTAL SERVICE

Nearly everyone still uses postal services. Although there are many other common ways for people to communicate such as telephones, texts, skype, faxes and email, ...

Consumer Rights

CONSUMER CREDIT ACT SECTION 75

If you use your credit card to buy something, such as goods or a holiday costing over £100 and up to £30,000, you’re covered by ...

Consumer Rights

CHARGEBACK

Chargeback is an arrangement offered by your debit, prepaid or credit card provider that can get you a refund if something goes wrong with a ...