Consumer

When buying goods and services, particularly when spending larger sums of money, it is essential to ensure that you receive the best possible deal and customer service and to understand the laws that protect your consumer rights.

Although the Citizens Advice consumer service is your starting point for consumer advice and information, MyAdviceGateway provides additional information and advice to help you make the right decisions and solve your own problems.

Consumer categories

Food Poverty and Waste

OTHER CHARITIES

There are many more charities that provide food for those in need, MyAdvice Gateway has pulled together an alphabetical listing of a wide selection of ...

Food Poverty and Waste

FAIRSHARE

FareShare, established in 1994, is the UK’s longest running food redistribution charity network and aims at relieving food poverty and reducing food waste in the ...

Transport & Travel

AIR TRAVEL

Under EU rules air passengers are entitled to certain rights covering delayed flights, overbooking and lost luggage in the form of financial compensation or suitable ...

Shopping

SAVING MONEY ON SHOPPING

From your energy supply, weekly food shop to your next big electrical purchase, there are a few smart, simple ways to help you get the ...

Utilities

REGULATORY BODIES FOR THE UTILITY INDUSTRY

Regulatory bodies are organisations set up by Government with responsibility to monitor, guide and control various industry sectors in the interests of protecting consumers. The ...

Consumer Rights

CONSUMER PROTECTION LEGLISLATION

Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are ...

Consumer Rights

REGULATORY AND ADVISORY BODIES

The Trading Standards Institute and The Competition and Marketing Authority are the regulatory bodies that enforce consumer protection and regulation. Individual advice to consumer queries ...

Transport & Travel

BUYING AND SELLING A CAR

Next to the cost of housing, buying a car probably the biggest purchase you will ever make. It is therefore important to ensure that you ...

Shopping

SHOPPING SAFELY ONLINE

You can save much time and effort by shopping on the internet as well as getting the widest choice of goods and services. However there ...

Utilities

GAS AND ELECTRIC

Energy bills and tariffs can be very complicated and it is often difficult to understand whether you are getting the best deal. If you haven't ...

Transport & Travel

DISABLED TRAVELLERS & CARERS

As a disabled passenger you have certain additional rights when travelling. You may also be entitled to get concessionary or free travel on public transport.

Shopping

PRICE COMPARISON SITES

The increase in buying online has resulted in an increasing number of price comparison websites. Whilst they can provide information accurately and quickly there can ...

Utilities

GRANTS AND ASSISTANCE WITH ENERGY BILLS

There are a range of energy grants and offers available to that provide financial help to cover your heating bills and the initial outlay involved ...

Consumer Rights

UNFAIR TRADING PRACTICES & FRAUD

Unfair Trading Practices embrace various deceptive, fraudulent or unethical methods to obtain business including misrepresentation, false advertising, coercive or aggressive selling, discrimination, identity theft and ...

Transport & Travel

DRIVING AND PARKING

To drive a car in the UK, you must be the minimum age of 17 years, hold the appropriate driving licence for the vehicle and ...

Utilities

WATER & SEWERAGE SUPPLY

You are supplied and charged for your water and sewerage services by your Regional Water Supplier. Because water is so precious, it is everyone’s responsibility ...

Consumer Rights

BUYING AND PAYMENT OPTIONS

If you buy goods or services on your credit card, you have extra protection if things go wrong compared with paying by cash or cheque.

Utilities

CONSERVING ENERGY AND WATER SUPPLIES

Energy supply depends on water. Water supply depends on energy. With the changes in weather patterns due to global warming the interdependency of water and ...

Transport & Travel

PUBLIC TRANSPORT

There are a wide range of Public Transport services available in the UK. As a payng passenger you are entitled to certain rights but if ...

Utilities

SAVING MONEY ON UTILITY BILLS

There are lots of things you can do to save money on your gas, electric and water bills, from making sure you are paying the ...