My Advice Gateway
WELCOME TO MY ADVICE GATEWAY

My Advice Gateway is a free resource to help you quickly find the information you need to claim benefits, access help and support or look for a job or training opportunities. Other services include sections on banking, insurance and how to manage debt.

There is so much information available on the internet that it can often be a tedious and time consuming activity to search through the mass of advice that is available in order to find the information you need. Even government websites that have been set up to provide help can be difficult to find your way around.

My Advice Gateway has been built to help you find the information you need quickly and effectively. Links will take you to authoritative advice or the precise application form you need.

We hope you will find My Advice Gateway useful. If you do, why not tell your friends. . .

FOUNDER SPONSOR - LHS
FOUNDER SPONSOR - LHS

LHS provides a complete range of web-based housing option services to more than 60 local authorities and hundreds of housing associations across the UK.

BROKEN LINKS

My Advice Gateway constantly checks its links to other information sources to ensure they work properly.

However, if you do find a link that does not connect, please let us know so that we can fix it quickly.

Simply drop us an e-mail and tell us which link did not work. We will check it out and put it right.

E-mail: info@myadvicegateway.com

 

 

PROBLEMS WITH GOODS
PROBLEMS WITH GOODS

When you buy goods from a retailer, you are protected by law in the event that the goods you have purchased are "faulty" which is defined as:

  • they do not match the description of the goods
  • they are not of satisfactory quality
  • they are not fit for purpose

Manufacturers often offer a warranty on their products, either for free or at a cost. These warranties are in addition to your statutory consumer rights and in no way replace or limit them in any way.

Your consumer rights are valid against the retailer who sold you the product in question, even if the retailer is different from the manufacturer of the goods.

If the goods are faulty you are entitled to claim a repair or replacement of the goods from the retailer.  Alternatively, if you have not used the goods, and they were faulty when delivered, you may be entitled to a full refund.

Detailed advice on specific problems with faulty goods and explanation of what to do in their event is available from Citizens Advice Consumer:

Detailed template letters to use when making a written complaint about a range of specific problems are available from Citizens Advice.

Comprehensive, searchable guides explaining what you can do to address a variety of specific problems covering a wide range of goods are available from Which? Consumer Rights.

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