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My Advice Gateway

My Advice Gateway is a free resource to help you quickly find the information you need to claim benefits, access help and support or look for a job or training opportunities. Other services include sections on banking, insurance and how to manage debt.

There is so much information available on the internet that it can often be a tedious and time consuming activity to search through the mass of advice that is available in order to find the information you need. Even government websites that have been set up to provide help can be difficult to find your way around.

My Advice Gateway has been built to help you find the information you need quickly and effectively. Links will take you to authoritative advice or the precise application form you need.

We hope you will find My Advice Gateway useful. If you do, why not tell your friends. . .


LHS provides a complete range of web-based housing option services to more than 60 local authorities and hundreds of housing associations across the UK.


My Advice Gateway constantly checks its links to other information sources to ensure they work properly.

However, if you do find a link that does not connect, please let us know so that we can fix it quickly.

Simply drop us an e-mail and tell us which link did not work. We will check it out and put it right.

E-mail: info@myadvicegateway.com




Housing Benefit is a payment to help people on a low income to pay their rent.

In order to be eligible for Housing Benefit, you must live in the UK, be on a low income and pay rent. You cannot receive the benefit if you have a mortgage or a home loan.

Universal credit has replaced housing benefit for most working age people.

Before you submit a new claim housing benefit check to see if you should be claiming Universal Credit instead.

You can only make a new claim for Housing Benefit if one or more of the following applies:

  • you are a pensioner
  • you live in temporary accommodation
  • you live in sheltered or supported housing
  • you live in temporary accommodation
  • you are receiving severe disability premium

If none of these apply you need to Universal Credit NOT Housing Benefit.

Full details of what you can claim, eligibility, how to claim and how you will receive payment of Housing Benefit can be found at GOV.UK.

Further details of Housing Benefit can be found at the following links:

Discretionary Housing Payment (DHP)

If you are already receiving Housing Benefit you may be able to get additional help from the council if you are struggling to pay your rent. 

Discretionary Housing Payments (DHPs) can provide extra money when your council decides that you need extra help to meet your housing costs.

A claim for a Discretionary Housing Payment is different to a claim for Housing Benefit.

Full details of DHP, eligibility and how to claim are available at MAG - Discretionary Housing Payment.

Benefit Cap

Housing Benefit counts towards the Benefit Cap. Your Housing Benefit may go down to make sure that the total amount of benefit you get isn’t more than the cap level.

For details on the Benefits Cap follow this link.

Universal Credit

Universal Credit is currently being rolled out across the UK.

If you’re claiming Universal Credit, you can get help paying for housing with your Universal Credit payment INSTEAD of getting Housing Benefit.

For a full explanation of Universal Credit follow this link.